Refund policy

RETURNS & REFUNDS

Any item can be refunded if it is returned within 30 days of purchase. To be eligible for a return, your item must be unused and in the same condition that you received it. 

Unfortunately, we do not offer a refund on opened or used products and do not offer exchanges online.

Return shipping costs are the responsibility of the customer and are non-refundable. 

Please send your order back to:

NON Australia
20 Kilpa Rd, VIC, 3189, Australia

We will notify you once your return has been received and approved. The refund will be processed to the original method of payment. 

We recommend using a tracked service to return the goods as all transport risk is borne by the sender. As our products are fragile, please make sure to ship the bottles with sufficient packaging to ensure they do not break in transit.

If you have an issue with your product or delivery, please contact us to discuss your options at hello@non.world 

If getting in touch about a return, please include your order number in the email.